MUV Buttercream Yellow Seamless One-Piece Activewear Set

PRIVACY POLICIES

INTRODUCTION

This Privacy Policy of www.muvsportwear.com collects, uses and protects your personal information when you visit or make purchases from our online women’s sportswear store, available only in the United States. We are committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain personal information, you can be assured that it will be used only in accordance with this privacy statement.

INFORMATION WE COLLECT

When you make a purchase or interact with our site, we may collect the following types of personal information:

• Full name.
• Contact information, such as email address and phone number.
• Shipping and billing address.
• Payment details (credit, debit card number or other payment method).
• Purchase history and product preferences.
• Demographic information such as zip code and purchasing preferences.
• Navigation data through cookies or other tracking technologies.

HOW WE USE THE INFORMATION

The information we collect is used to:

• Process and complete your orders, including delivery and status notification.
• Improve our products and services.
• Personalize the user experience and offer recommendations.
• Communicate with you for promotions, news, or updates related to your purchase or account.
• Comply with legal obligations and prevent fraudulent activities.

SHARING INFORMATION WITH THIRD PARTIES

We do not share, sell or rent your personal information to third parties for marketing purposes, except as follows:

• Service providers who assist us in processing payments, shipping products or hosting the store.
• Compliance with legal obligations, such as the disclosure of information in the event of a court order.
• In the event of a merger, acquisition or sale of the store, your information may be transferred as part of the transaction.

DATA SECURITY

We implement technical and organizational security measures to protect your personal information against unauthorized access, misuse or disclosure. We use SSL encryption technology to secure online transactions.

USE OF COOKIES

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can set your browser to reject cookies, but this may limit some store functions.

INFORMATION RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

YOUR RIGHTS

As a resident of the United States, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of any incorrect or incomplete data.
• Request deletion of your personal information, except in cases where we need to retain it to comply with the law.

To exercise these rights, you can contact us: contact@muvsportwear.com

RETURN AND EXCHANGE POLICY

We hope you love your items but if you don’t, please proceed to follow the instructions below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

If you are returning from the US and opted for the $2.98 USD option that provides free returns and exchanges during the initial checkout (re:do), there will be no charge for returning your order. If you did not opt in for this, you will be charged a small fee for the return shipping label. You will have the opportunity to initiate a return for either a store credit, exchange, or a refund using our Returns Center. For customers who choose to receive a store credit, we will add a 12% bonus to your total credit. When requesting a refund, you will receive the original price you paid for your item(s).

Once the return request is submitted, please allow our team up to 5 days to approve your return request. We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that we do not accept return requests submitted through Facebook/Instagram.

INTERNATIONAL RETURNS

*Redo is now available for Canadian customers. The service includes Package Protection and returns for store credits/refunds only. The information below does not apply*

International customers are not eligible to return through our returns center. International orders will only be eligible for a store credit or refund. International customers will be responsible for shipping back their returns at their own cost. All returns must be shipped to:

ADDRESS

You can always contact us for any return questions at: contact@muvsportwear.com

DAMAGES AND ISSUES

Please inspect your order upon reception. If your item is defective or if you received the wrong item, please initiate a return using our Returns Center. We will then evaluate the issue and make it right.

If you’re reaching out about potential damage/defects in your item(s) after 30 days from your purchase date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation.

WE ONLY ACCEPT RETURN/EXCHANGE ITEMS ACCORDING TO THE FOLLOWING GUIDELINES:

• Cannot be worn, washed, or put through the dryer.
• Cannot have deodorant marks.
• Cannot have stains of any kind (makeup/self-tanner, etc.).
• Cannot have human or animal hair.
• Cannot have snagging/pilling.
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.).
• Items with excessive wrinkling are subject to denial.
•  If your return package contains at least one item with bio-hazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. We will be contacting you regarding this and discarding the ítems.
• All undergarment sales are final for hygiene reasons.

BCHEE BUM RETURNS

• Bikinis must not have been worn, washed, or altered.
• No visible signs of use including deodorant/cosmetic stains, perfume, scents, hygienic stains, etc.
• All tags must be intact and the bikinis returned in their original packaging.
• The hygienic liner must not have been removed or reattached.

Unfortunately, we cannot accept returns on final sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@pcheebum.com.

For questions about processing times and returns you may contact us at: contact@muvsportwear.com

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• Potential fraudulent or criminal activity.
  •    Any regular or excessive return history indicative of “wardrobing“.
  •    Any irregular or excessive return history involving worn, altered, laundered, damaged, or missing ítems.
  •    Potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service to any customer on entity, due to similar actions as noted above.

Non-Pcheebum items sent to our Distribution center will be discarded upon receipt.

Questions about the terms of service should be sent to us at: contact@muvsportwear.com

TERMS OF SERVICE & PRIVACY POLICY

This website is operated by MUVSportwear. Throughout the site, the terms “we”, “us” and “our” refer to MUVSportwear. MUVSportwear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall muvsportwear.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless PcheeBum and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17 

MUVSportwear.com website uses cookies to help keep track of items you put in your shopping cart including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 10209 SW 4th st, Miami, FL, 33174, United States.

20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact: contact@muvsportwar.com

MOBILE MESSAGE SERVICE TERMS AND CONDITIONS

The MUVSportwear mobile message service (the “Service”) is operated by MUV sportwear ( MUVSportwear, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to MUVSportwear’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of PcheeBum through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). The MUVSportwear website uses cookies to help keep track of items you put in your shopping cart including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with MUVSportwear. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (305) 315-5386 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other MUVSportwear mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (305) 315-5386 or email: contact@muvsportwear.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice

SHIPPING POLICY

We offer free shipping on all orders over $99 USD (subtotal), anywhere in the United States only.

Pchee bum is not responsible for orders delivered to an incorrect address. Pchee Bum cannot change your address once your order has been shipped. Incorrect address will not be covered by Package Protection.

All standard orders are shipped USPS Ground or UPS Ground and can take anywhere from 3-5 business days to arrive. All expedited orders will be shipped USPS Priority or UPS and are guaranteed to arrive within 2-3 business days, but may also arrive sooner.

Shipping time starts when the order is picked up from our distribution location, not when it is placed. We fulfill orders within 24 hours Monday-Thursday. Orders that are placed on Friday after 9am will go out on Monday.

You will receive an email with your tracking number and order information once your order has been shipped. Please allow 24 hours after receiving the email to see updated tracking information.

• Free Shipping on all orders over $85.00 (Domestic US only)
• Standard Shipping- (3-5 days) $7.99
• Expedited Shipping- (2-3 Days) $14.99 

Disclaimer: Holidays may delay shipping times.

International Orders

Shipping cost is automatically calculated at checkout based on weight. If you are shipping overseas, your country’s customs department may contact you regarding taxes required for your package. Unfortunately, we are not responsible for your country’s imposed taxes and additional fees. We highly recommend checking with your country’s customs law before ordering.

International orders are not eligible for free shipping. 

Package Protection for Lost, Stolen, or Damaged packages

When you make a purchase at Pchee Bum, we want to make sure it is delivered to you without issue. Get peace of mind with our delivery guarantee in the event your delivery is damaged, stolen or lost during transit. Package Protection covers lost, stolen, and damaged items so that you can rest easy knowing that you’re covered if one of your orders arrives damaged or doesn’t arrive at all.

How Does It Work?

By selecting Package Protection at checkout, we are able to handle claims faster. You simply submit a claim on our claims portal and we’ll issue a no hassle  replacement after 10 days of marked delivery date. We must wait 10 days as USPS may sometimes experience delays or be marked as delivered prior to arrival.

When Is A Shipment Deemed ‘Lost’?

We use the same rules that the carriers use for defining a lost shipment:

• Carrier status states “delivered’”, but you have not received it. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, and it then turns up in a secure location at your property or perhaps may be delivered to the wrong address that is caught and corrected by the carrier.

• If your carrier status is not “delivered” and your tracking has not updated for 10 days from the ship date.

What Is Considered ‘Damaged’?

• Products arrived damaged in transit
• Some of your order is missing due to the box/envelope having broken open during transit

What Is Not Covered Package Protection?

• Missing parcels or redelivery fees due to invalid / incorrect address information provided by you when you placed the order
• Delays in transit
• Items that are returned to us for a refund or exchange through our returns & exchanges portal
• If you requested items to be left at a location other than the address you supplied with your order and they go missing – this waives the right to any claim as per carrier terms and conditions

How To Submit a Claim

• If you purchased Package Protection at checkout and your order is lost, stolen or damaged please submit a claim using our Package Protection Protection claims, Returns and Claims portal.

Our Policy For Handling Unprotected Shipments

If you do not select to purchase Package Protection at checkout and your shipment is lost, damaged or stolen during transit – we will diligently follow the claims policy of your selected carrier to either locate the shipment or deem it as lost. This process can take up to 1-2 weeks, we will require additional documentation from you and is at the discretion of the carrier.

If your shipment has GPS location or photographic evidence from the carrier that it has been delivered to the address on your order, we are not responsible for a refund or replacement.

CANCELLATION POLICY

If you would like to cancel your order, please contact info@pcheebum.com the same day your order is placed. Please keep in mind that order cancellation is not guaranteed.

If we are able to cancel your order, you will instantly be refunded back to your original payment method. Please allow 3-10 days to see your funds transferred back into your account.

For orders payed in installments, any outstanding payments will be cancelled with your refund. After those payments are cancelled, if you are due any money back to your original payment method, the refunded amount will appear in your account within 10 business days.

Once your order has been fulfilled by our team we cannot cancel your order.

Shipping Policy

Free Shipping

On all orders over $99 USD (domestic US only).

Standard Shipping

3-5 business days, $7.99.

Expedited Shipping

2-3 business days, $14.99.

Shipping Time

Shipping begins once an order leaves our distribution center. Orders are fulfilled within 24 hours (Mon-Thurs). Orders placed after 10am EST on Friday will ship on Monday.

Tracking

A tracking email will be sent once an order ships. Please allow 24 hours for tracking information to update.

Holidays

Shipping times may be delayed during holidays.

International Orders

• Shipping cost is calculated at checkout based on weight.
• Customs taxes and fees are the customer’s responsibility.
• International orders are not eligible for free shipping.

Package Protection (Lost, Stolen, or Damaged Packages)

What’s Covered

Lost, stolen, or damaged items, with replacement or store credit only.

Claims

Once a claim is submitted, we must wait 10 days after the last tracking update to process it. Please allow up to 10 days from the claim submission date to see if the package is delivered. Mail couriers may sometimes mark packages as delivered prior to their actual arrival.

What’s Not Covered

• Missing packages due to incorrect address information entered at checkout.

Unprotected Shipments

If Package Protection is not purchased, the carrier’s claims process will be followed. This can take 1-2 weeks and may require additional documentation. If GPS or photographic evidence shows delivery to the correct address, replacements or store credits will not be issued.

Incorrect Address and Returned Packages

• If a package is returned due to an incorrect address, the customer will be responsible for the reshipping fee: $7.99 for standard shipping or $14.99 for expedited shipping.
• If the address is correct and the package is returned, no reshipping fee will be charged.
• The customer will be contacted as soon as the package arrives at the warehouse to arrange for reshipping.